How Does an E-Commerce Website Work?

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The modern world has changed significantly over the past twenty years. There are a lot of changes that have taken place, and the eCommerce market has had to change as well. What was once a niche market has become the dominant way of purchasing things online.

In the last two decades, more and more people have been buying online and enjoying eCommerce’s benefits, such as increased convenience, lower prices and easy returns. In this blog post, you will know how an eCommerce website works and get information on its advantages and disadvantages.

how does e-commerce website work?

What is an E-Commerce Website?

An e-commerce website is a website that sells goods and services using the internet. It typically sells only to consumers (B2C), but some also sell to business customers (B2B). The website works by having a variety of products available for purchase. It then uses the online payment system to collect money. Once the money is collected, the website sends the goods to the customer. Many people prefer this type of website because it allows the customer to purchase things without the hassle of going to a physical store.

How do E-Commerce Websites Work?

E-Commerce websites work through a series of steps, utilizing website code, the database, and third-party applications such as a payment processor or payment gateway.

E-Commerce websites use SSL certificates to secure and encrypt all transferred data. Sensitive data, including credit card information, should never be stored within the website’s database unless the website adheres to all mandated regulations, including PCI Compliance.

E-Commerce Websites Typically Work Like This:

  • A potential customer navigates to an eCommerce website, whether via search engines, paid advertisements, referral traffic, etc.
  • The eCommerce website connects to its database, which contains tons of data about the website’s categories, products, product dimensions and weight, articles and content, images, etc. The website requests this data to dynamically render any requested web pages.
  • After browsing the eCommerce website, a potential customer adds a product or service to their virtual shopping cart and decides to check out.
  • The shopper completes the checkout process and finalizes the transaction.
  • The shopper’s credit card information is encrypted and sent to a Payment Gateway (Paypal, Razorpay, etc) to handle the credit card processing securely and remotely.
  • Once the order is complete, and the payment has gone through, the website typically provides an estimated shipping time, a unique transaction number, a postal tracking number, etc. Most of these processes are automated and part of a good eCommerce website’s core functionality.
  • As transactions take place, orders are stored in the website admin and sent to an order fulfilment team. Order fulfilment can be done in-house or by a third-party company/drop shipper.

Advantages of eCommerce Websites

E-commerce websites have many benefits. That includes:

  • Increased market reach (global customer base).
  • Reduced costs for goods, services, shipping, etc.
  • Secure & encrypted transactions.
  • Shortened distribution chain.
  • Faster order fulfilment.
  • Better, more precise data for future sales forecasting.
  • Targeted markets can be razor-focused, based on age, demographics, interests, etc.
  • The potential for anonymity.

Disadvantages of eCommerce Websites

The disadvantages of eCommerce websites are few and it includes:

  • Customers can’t always see and touch the product in real life before purchasing.
  • Potential customers must be somewhat tech-savvy, potentially limiting market reach.
  • Less ‘personal’ shopping experiences.
  • If not maintained properly, potential for fraud, data privacy issues, etc.


There are millions of e-commerce sites out there on the internet. To get that extra edge in this industry, you need to have inside knowledge of the industry. It would help you to grow your business if you had a whole idea about the forum you want to develop for your E-Commerce store.

Want to take your eCommerce website to the next level?

We are giving outstanding results to our clients in the eCommerce industry for 12 years. Talk with us and see how we can help your business. Call +1 346 3556002/1800 889 0674 or Google: Ecommerce Website Services.

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